• Fertile Quail Eggs: Our fertile quail eggs are sourced from monitored environments, ensuring premium quality. These eggs are ideal for hatching projects and provide a sustainable option for those interested in quail breeding.
• Fertilized Quail Eggs: This collection includes fertilized quail eggs for hatching. Perfect for education and science projects, these eggs offer a unique opportunity to observe the incubation process.
• Ideal Eggs for Hatching: Our fertile quail eggs for hatching are perfect for beginners and seasoned breeders alike. These eggs, carefully packaged, offering an enriching experience in quail raising.
• Quail Hatching Eggs: Experience the joy of watching quail hatching eggs come to life. These fertile eggs are carefully selected and come with detailed instructions for successful incubation and hatching.
• Premium Quality Quail Supplies: Our fertile quail eggs are accompanied by essential quail hatching instructions and free online quail courses providing everything you need for a successful hatching experience. These fresh eggs are sourced from premium, sustainable farms.
• Optimal Eggs for Hatching: Perfect for hatching projects, these fertile quail eggs are meticulously selected for their viability. Suitable for use with quail accessories and quail egg turners, ensuring a successful hatching experience every time.

1. Typical Time to Ship & Shipping Methods

• Processing & Collection: Eggs are gathered daily fresh from our NPIP and AI monitored flocks to maintain peak freshness and fertility.
  Orders are typically prepared and dispatched within 1 to 3 business days (in extremely busy periods 2-5 days, depending on Order/Variety).
  We do not ship eggs older than 48 hours, older eggs are used to make freeze dried quail egg powder or a hatched for local chick sales.

• Shipping Method: Shipping options depend on the customer's selection at checkout. However, orders containing more than 12 eggs typically ship via USPS Priority Mail (or equivalent expedited service) to ensure swift transit.

• Undique's network of farms is unique regarding shipping speed. Since most quail farms operate on a backlog or preorder shipping principle, customers often wait weeks or even months for eggs to ship. This causes a heavy support load, including chat messages asking when eggs will ship, cancellations, and customer frustration.
  
  

2. Acceptable / Expected Hatching Rates

• No Hatch Rate Guarantee: Because hatching outcomes depend heavily on factors beyond our control once eggs leave our facility—including postal handling, transit vibrations, temperature fluctuations, incubator quality, calibration, and humidity control—we do not guarantee a specific hatch rate.

• Flock Viability: We continuously test and incubate our own eggs to ensure high flock fertility. While a 50% hatch rate is generally considered a successful baseline for shipped eggs in the industry, individual results will vary based on buyer incubation conditions.

• Fertility Checks are done on the farm by hatching eggs regularly for local chick sales and meat production for pet treats. If a flock shows low fertility these eggs go into the freeze dryer. Buyers cannot determine fertility by examining the egg yolk after incubation has started.

3. Conditions Under Which We Reship an Order

• No Reshipments: We do not offer reshipments or replacement orders for hatching eggs under any circumstances. Any approved damage claims are handled strictly via store credit or partial refund.

4. Conditions Under Which We Refund an Order

• Fresh / Pet Eggs: Due to strict food safety regulations, no returns or refunds are accepted once shipped.

• Hatching Eggs (Hatch Performance): Because hatching results rely on external variables outside seller control, we do not issue refunds, partial refunds, or store credit based on low or failed hatch rates.

• Hatching Eggs (Breakage): Refunds or store credits or refunds are only issued for physical breakage reported with required photo proof within 1 week of delivery. Microcracks that do not impact the viability of an egg are not considered damage.

• State Import Restrictions (e.g., Hawaii): Orders shipped to restricted jurisdictions without mandatory buyer-side import permits that are seized or destroyed by state authorities are non-refundable. We are unwilling to undergo external veterinary inspections due to biosecurity concerns (other than the Department of Agriculture) to fulfill any export requirements outside the continental US, and we have blocked orders from restricted territories on Shopify.

5. Broken Egg in Shipment Policy

• Timeframe & Photo Proof Required: If eggs arrive physically broken or cracked, the customer must contact us within 1 week (7 calendar days) of arrival and provide clear photos showing:

  1. The damaged or cracked eggs.

  2. The inner packaging material.

  3. The outer box with the shipping label clearly visible.

• Resolution (Refund or Store Credit): Upon review and verification of photo proof, a partial refund or store credit will be issued.

• Calculation: Refunds/credits are calculated based strictly on the prorated cost of the broken eggs (excluding shipping, handling, and fees).